FAQs

SUPPORT
Contact : 

Customer Service Email:  info@hausdechique.com
ORDER

How secure is my personal information?
 info@hausdechique.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

Orders can be only canceled with in 24 hrs of purchase if, shipping is not yet authenticated.

SHIPPING

Do you ship internationally?

No, We ship Only in the US. Just be sure to check that the items you are ordering will clear customs in your country.

Is Shipping  with USPS ?

We only ship within the United States.

Our average shipping time is 7-14 days depending on your location.

What shipping carriers do you use?

We choose USPS.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

How long does shipping take?

Our average shipping time is 7-14 business days depending on your location. 

United States: 7-14 business days.

If there’s some sort of manufacturing defect, let us know within 10 days of receiving your item. Provided that your case is approved, we’ll accommodate accordingly.

DELIVERY

How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

Are all my items shipped together?

Depending on the products you ordered. As products come in various sizes and weights this may come with different packages.

RETURNS

What do I do if I receive a defective product?

No, item should have a defect. However, If there’s some sort of manufacturing defect, let us know once the item is received. Should the item be approved we can accommodate accordingly.

No Returns accepted. As all items are observed and carefully packaged before shipping. Exchanges on incorrect items may be allowed.